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Claim Manager, UC Operations

Customer Service Rich Text

The Manager is responsible for client satisfaction and the quality of the service delivered by their team.  The Manager manages the daily workload of the team and resolves day-to-day issues.  This individual is responsible for team leadership, motivation, training and mentoring of their team.


 

What you’ll do:

  • Support account management and client needs by various levels of interaction including conference calls, e-mails, visits, presentations and investigative reporting resolution to ensure client retention/satisfaction

  • Direct supervisory responsibility over Unemployment Claim Specialists and Lead(s) (Lead a team of 10-15 direct reports)

  • Provide timely and professional communication(s) to clients, account managers, direct reports and senior management to effectively support team and company goals

  • Support the implementation of company directives and processes to meet the internal/external client needs such as retention and satisfaction related to the success of the unemployment claims process

  • Management of personnel matters: hiring, time approval, reviews, mentoring and training

What experience you need:

  • HS diploma or Assoc. Degree. Bachelor's Degree preferred

  • 2 - 5 years supervisory or lead experience with a strong emphasis on customer service and employee development

What could set you apart :

  • Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process

  • Ability to type 35 WPM

  • Microsoft Office PC applications including Word, Excel, and Outlook and proficiency with G-Suite

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Travailler chez Equifax 

Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.

 

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