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Internal Disputes Officer

Customer Service Rich Text

Who is Equifax?  

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best. 

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax. 

The perks of being an Equifax employee within the Complaints team?  

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. 

Our leaders are devoted to fostering a culture of ownership, they lead, coach, mentor, listen, empower and support us to find solutions and make important decisions. We are encouraged and challenged to think of new ideas to help do things better, simpler and more effectively for our customers and our business. 

We actively support, respect and trust in everything that we do together as a one team. We believe that having fun promotes a culture of creativity, collaboration and transparent communication. Working within our team will allow you to see firsthand the positive impact you can make for our customers. 

What you’ll do:  

As an Equifax Internal Disputes Officer, you would be part of a small team of service focused professionals. Communicating with key stakeholders. Eager to investigate and resolve complex consumer or commercial credit bureau matters plus respond to product issues in a timely manner. Our Complaints team is dedicated to the expert management of complaints which are received via email, webform, letter or from the call center. Be prepared to write detailed resolution emails as well as being comfortable to pick up the phone and discuss the matter with the necessary parties to allow for a speedy resolution. Although the work is autonomous there is a strong team environment with complete training and support.

What are we looking for?  

● Customer service experience in a corporate environment 

● Excellent verbal and written communication skills 

● Proven ability in investigating complaints - confident in picking up the phone, have an inquisitive mind for ease of resolution 

● Demonstrated ability to work autonomously 

● This role comes with full training 

Extra points for any of the following: 

● Background in finance, complaints or collections 

● Understanding of the Privacy Act and Credit Reporting Code  

Success attributes of an Equifax employee; does this describe you?  

 ● Accountable 

● Brave 

● Curious 

● Collaborative 

● Communicative 

● Trustworthy 

● Dedicated  

At Equifax, there is no such thing as the 'perfect candidate'  

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us. 

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it. 

However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!

Travailler chez Equifax 

Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.



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