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Technical Operations Manager


Who is Equifax?  

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best. Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognize that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax. 

The perks of being an Equifax employee within the Technology team?  

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognize the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.

We are a large and truly diverse team with a great representation of different cultures, ages and backgrounds. We celebrate this jigsaw of experience and believe that diversity of thoughts is the key to our success. We are supportive, energized and work collaboratively as a team to achieve our organizational outcomes. We are devoted to learning new technologies and work in a creative and innovative environment. Our team is afforded a unique work/life balance that we highly value.

As a team we are driving our exciting global technology transformation with a customer-centric cloud native approach. While security is at the forefront of our technology offerings, we are also reducing complexities in our systems to create better outcomes for our customers.

What you’ll do:

A fantastic opportunity for an experienced strategic leader to join a transforming technology company and oversee our Infrastructure and Operations (CSA) organization within the A/NZ region. 

Reporting to the Regional CTO you will be responsible for creating excellence in IT Operations across all internal IT operations functions as well as dealing with SLT stakeholders and clients. You will facilitate the development of the strategic IT plans for the business area, developing a clear line of sight from business strategy through IT requirements and initiatives. You will interface with Regional IT to understand and support the business project pipeline and ensure infrastructure can support business growth. 


You will own the change, incident and problem management of the region. You will also organize the portfolio of work, dependencies, risks and ongoing portfolio management. You will be responsible for the provisioning of data center planning services. Identifying opportunities to leverage resources at Regional, International and global level and working with the CSA COEs to deliver infrastructure aligned with local priorities are one of the prime responsibilities of this role. You will also work with the “Design” and “Build” functions to deliver infrastructure aligned with local priorities. You will be instrumental in developing and recommending operating and capital budgets and control expenditures within the approved budget objectives.


What are we looking for?

  • Extensive experience in IT Operations, infrastructure, desktop etc. 

  • Strong stakeholder management with experience of communicating with business leaders up to C-level  and with clients

  • IT Leadership - Delivery, Programmes Management, Service Management 

  • Strong commercial acumen 

  • People Leadership, through Matrix management within a Global organization

Success attributes of an Equifax employee; does this describe you?  

● Accountable 

● Brave 

● Curious 

● Collaborative 

● Individualist 

● Trustworthy 

● Dedicated 

At Equifax, there is no such thing as the 'perfect candidate'    

 Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us. 

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it. 

However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!   

Travailler chez Equifax 

Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.



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