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Supplier Manager

Customer Service Rich Text

As Supplier Manager you will be responsible for the overall performance management of your debt collection suppliers, ensuring the suppliers used deliver the right outcomes in the most cost effective way, and ensuring that TDX’s compliance and risk obligations are managed.

About TDX Group - An Equifax Company

We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.

The perks of being a TDX employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. 

What you’ll do

  • You will be responsible for maintaining relationships with current debt collection suppliers

  • Managing their performance and compliance  in line with the TDX Group expected outcome levels

  • Ensuring TDXs service standards are adhered to

  • Managing 3rd party TDX’s compliance obligations 

  • Ensuring risks and issues are managed effectively, thereby protecting TDX’s reputation

  • Collaborate with numerous internal departments managing incidents, problems and resolutions

  • Interpret MI data, identify the key points and commentary for your assigned agencies

  • Ensure that governance protocols are followed

  • Maintain a visible presence on site with suppliers

  • Own in-house audit and compliance escalations and plan and execute remedial action with the supplier

What experience you need 

  • Strong experience in a relationship, vendor, purchasing or supplier management role

  • Strong experience of supplier performance management, audits, problem resolution, compliance, risk and impact

  • Good experience interpreting MI data

  • The ability to travel to your debt collection suppliers

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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