The Client Support Services Consultant is an Account Executive partner that provides account analysis, complex issue resolution, quality enhancement, subject matter expertise, and back up coverage for designated client base and service line. The position is critical for revenue retention and growth. The position requires high output, strong analytical ability, good relationship building skills, and extensive internal business process knowledge.
What You'll Do:
Facilitate issue resolution across Workforce Solutions products and services in conjunction with internal and external partners.
Perform proactive quality account audits/analysis for assigned vertical
Lead client calls and liaison for Account Executives in regards to educational workshops, interface training opportunities and issue resolution
Manage and evaluate client escalations to report on results, trends, progress, and make recommendations
Develop client action plans in partnership with the Account Executives and manage to completion
Manage client action plans in partnership with the Account Executives to ensure client and internal requests and projects are completed timely and fully to enhance the client experience.
What Experience You'll Need
Bachelor’s degree preferred, preferably in business or related field, or equivalent, relevant work experience
2+ years account management exposure or client administration experience preferred
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Travailler chez Equifax
Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.