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Client Service Coordinator

Customer Service Rich Text

As Client Service Coordinator you will be responsible for ensuring the services we provide to our internal sales teams is best in class. You will fully engage with our sales teams, understanding their client’s business needs, the challenges they face and how we support them.

Working across the organisation you will ensure all services are delivered within contracted service levels and quality standards, challenging the business to remain client focused and proactively manage the services and support provided to our sales teams, identifying and resolving issues quickly and ensuring permanent solutions are implemented.  

This is a fixed term opportunity util 31/12/2022

The perks of being an Equifax  Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. 

What you’ll do 

  • You will analyse and handle complex client issues. Identify the appropriate action to take and provide appropriate advice

  • Respond accurately to all client queries either by telephone, email or workflow, always aiming for resolution at first point of contact, and within SLA

  • Coordinate with other areas of Equifax to ensure complete investigation of client query, and to own query through to resolution

  • Manage and develop effective and positive relationships with internal stakeholders

  • Works to a high standard of performance (quality, punctuality, attendance, productivity and flexibility)

  • Follows company and departmental procedures at all times

  • Share knowledge and experience with other team members, within the competencies of the role

What experience you need  

  • Strong client service and client relationship experience

  • Intermediate experience in identifying and implementing service improvements 

  • Intermediate experience in managing delivery of multiple items effectively 

  • Good experience delivering high standards of client satisfaction

  • Good communication skills with the ability to communicate at multiple levels within an organisation

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Travailler chez Equifax 

Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.

 

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