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Professional Services Consultant

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The Professional Services Consultant is responsible for providing planning, functional design, deployment, and account management activities for enterprise product offerings and integrated solutions.  Consult with internal teams and clients to facilitate effective process design and confirmation of client expectations.  Address client questions, resolve problems, and provide general issue management.  Apply project management methodologies to ensure that project progress and delivery align with commitments.  Facilitate customer audits and collaborate with sales executives to drive growth based on strategic plans. 

What you’ll do

  •  Interface directly with client to determine project requirements and client expectations

  • Interpret client requirements and design criteria including but not limited to data attributes, output parameters, and reporting needs

  • Coordinate on behalf of the client with IT solution teams in order to ensure successful delivery of solution

  • Confirm, in writing, project specifications with client and submit to IT/Fulfillment Team

  • Understand the ecosystem within which the business unit operates and the impact of changes requested by clients

  • Maintain an understanding of existing platform capabilities and go forward technical priorities

  • Provide in-cycle support, regularly communicating progress towards solution delivery and invoking change management process where necessary

  • Provide post-production support to clients, including but not limited to research and requests for enhancements

  • Interpret complex client data sets, provide analyses using Microsoft Excel, proprietary internal tools, and SQL

  • Initiate all research relative to client inquiries and respond to client, particularly in post-sales cycle

  • Serve as the liaison for the client and the Sales team, clearly communicating client expectations to IT/Fulfillment Team and coordinating with them on technical specifications and timing

  • Work closely with Sales to ensure successful turnover and implementation of client expectations on new and on-going projects

  • 10 - 20% travel required to client site, as needed


 

What experience you need 

  • Bachelor’s degree or equivalent training and experience

  • 5-7 years solution client management/solution consulting experience

  • Proficiency in Equifax products and services offered in the batch and transactional solutions suites and familiarity with other product suites

  • Ability to effectively manage daily client communications, including escalations and problem management situations

  • Ability to engage and support all relationship types, including but not limited to large strategic accounts

  • Demonstrates the desire to look for and uncover opportunities to improve client satisfaction

  • Proven ability to interface and consult proficiently and professionally with production teams, technology, sales representatives and clients to provide the total solution


We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Travailler chez Equifax 

Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.

 

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