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Customer Support (Dispute Resolution) Sr

Customer Service Rich Text

The Customer Support Representative – Senior will monitor, research, and respond to consumer complaints received through the CFPB or BBB portals, federal/state agency e-mails, or other channels. This individual is knowledgeable of the FCRA regulations and the dispute handling process. He/She thrives in a fast-paced environment and is looking for an opportunity to improve the consumer experience with Equifax.

What You’ll Do: 

  • Respond to consumer inquiries and disputes in accordance with company policy and state and federal guidelines

  • Identify and report on trends that may impact volumes and SLAs

  • Report system-related issues as well as policies and processes that may be the root cause of particular types of complaints

  • Participate on team projects and discussions pertaining to consumer inquiries, trends and observations

  • Maintain a high level of quality

What experience you will need?

  • 5+ years of knowledge and experience in the area of dispute handling, verifications, customer service and account maintenance

  • Strong analytical and problem-solving skills, with a willingness to take initiative and make decisions

  • Ability to work diligently in a fast-paced, multi-tasking environment with minimal supervision

  • Strong communication skills – both written and verbal

  • Track record of producing high quality and detail-oriented work

  • Strong interpersonal, customer focus and leadership skills

  • Proficient with Microsoft Office/Google Suite

  • Flexible to work evenings and weekends as required

What sets you apart

  • Detailed knowledge of credit report process i ng policies and procedures

  • Expertise in all functions (disclosure, dispute, verification, maintenance)
  • Proficient in ACIS and ACRO (internal/proprietary software)

  • Strong business/professional writing skills are a plus

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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