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Customer Service Representative

Customer Service Rich Text

The primary purpose of this role is to ensure service excellence in the areas of disputes and regulatory fulfilment. The role will ensure the regulatory processes and escalated disputes in GCS are managed appropriately in order to deliver excellent service, while ensuring compliance with all external regulations and quality standards. The Regulatory Process Analyst will facilitate the ordering and fulfillment of requests made by individuals under the General Data Protection Regulation (GDPR), liaising with key stakeholders and the Data Protection Officer.The position will report on dispute and regulatory outputs to the GCS Team Leader a regular basis.

This role is fixed term up to 31/12/2022

What you’ll do

  • Provide support and guidance to the GCS Customer Service teams in dispute and regulatory management.

  • Effectively manage disputes and regulatory cases. For individual cases, ensure that an appropriate case file is compiled to allow a fair assessment of the request received.

  • Manage a series of regulatory based tasks including Data Subject Access Requests, Erasure and other GDPR requests, Disputes, Employee Enquiries, GRA and Victim of Fraud, ensuring these processes are managed efficiently and minimising any business risk.

What experience you'll need

  • Experience in a fast paced, Customer Service environment

  • Experience in operating in a highly regulated organisation

  • Coaching & feedback experience

  • Call/contact centre background

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. 

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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