The Contact Center Dialer Administrator will identify opportunities for streamlining workflow and improving operational performance of the Dialer system, establish and maintain relationship with the current vendor to escalate advanced issues and maintain service level agreements, and act as an escalation point for advanced or difficult dialer system issues. This role will also develop and prepare reports for inbound call activity, outbound dialing, agent productivity, and special reports to determine effectiveness of CRM strategy.
What you'll do
Identify and define opportunities for streamlining workflow and improving operational performance of the Noble/Dialer/Operating Platform system and integrations.
Establish and maintain relationships with the current vendor to raise advanced issues and maintain service level agreements.
Act as a point of contact for advanced or difficult system issues.
Develop and prepare work-flow infrastructure, process flows, queues, reports, etc. for process flow/dialer/calling campaign activity, as well as outbound dialing, agent productivity, and special reports to determine effectiveness of CRM strategy and trending.
Run and implement lists, campaigns, skills, and change management related to process flow/dialer configuration changes.
What experience you'll need
A Bachelor's degree or are a High School Graduate with equivalent work experience
At least 1 year of experience identifying and defining opportunities for streamlining workflow to improve operational performance of the Operating Platform/Workflow Tool/Dialer system and integrations
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Travailler chez Equifax
Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.