Our Global Consumer Care representative will provide support to customer calls from the USA. Utilize various methods to validate customer information. Assist in answering inbound calls which could include customers, consumers or trade references.
What you’ll do
-
Update credit files with high-quality standards, applying documented rules and procedures.
-
Provide support and education regarding credit information, file interpretations, and products.
-
Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.
-
Ensure compliance with the company’s procedures and policies.
-
Work in a team environment and customer-centric culture.
What experience you need
-
Minimum B2 English level
-
6-month experience with Google Suite/Microsoft Office (Word and Excel)
What could set you apart
-
Experience in sales
-
High School Diploma
-
Experience in Contact Centers and/or Customer Service
-
Accountability, Curiosity, Collaboration, Think and Act differently, Trust
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Travailler chez Equifax
Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.
