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Customer Service Advisor

Customer Service Rich Text

As Client Service Advisor  you will provide client support for queries and issues via telephone or email. You will liaise with various sections of the business in order to resolve client queries; either new or existing complaints/ queries and escalate or provide resolution as well as post-sale support customer configuration for product delivery.

Client Service Advisors are responsible for providing first class customer service to our clients who engage with our Client Support team for support on our product, services and technical support.

This is a fixed term contract up to 31/12/2022

What you’ll do

  • Respond accurately and in a timely manner, to all client queries either by telephone or email, always aiming for resolution at first point of contact

  • Proactively analyse client issues, take appropriate action and provide appropriate advice

  • Coordinate with other areas of Equifax to ensure complete investigation of client query, and to own query through to resolution

  • Handle complex inbound and outbound telephone calls to clients

  • Work to a high standard of performance (quality, punctuality, attendance, productivity and flexibility)

  • Work effectively as part of a high performing team

  • Follows company and departmental procedures at all times

  • Core operating hours are Monday - Friday between 8am-6pm, on a rotated shift basis between team members.

What experience you need 

  • Good experience working in a busy, fast paced contact centre environment

  • Good experience working in customer focused role with excellent communication skills, both written and verbal

  • Good experience Microsoft Office and Google packages

  • Must be able to work  Monday - Friday between 8am-6pm

What could set you apart

  • Experience of using Salesforce 

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. 

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Travailler chez Equifax 

Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.

 

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