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Business Service Representative

Customer Service Rich Text

What You’ll Do 

  • Provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations

  • Responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis

  • Answer customer calls and emails providing prompt issue resolution

  • Manage outbound calls to gain information and/or follow up to resolve customer issues

  • Contribute to positive metrics:  First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.

  • Manage client dialog while documenting details of client interaction in Salesforce … talk about multi-tasking!

  • Position is largely sedentary requiring a significant amount of keyboarding

  • Position can potentially require 90-95% client facing time

  • Flexibility to shift schedule and work overtime as needed

What experience you need

  • Minimum 1 year of customer service experience

  • Bachelor’s degree preferred

  • Proficiency with Google Suite and Microsoft Office (Word and Excel)

  • Detailed oriented with an ability to multi-task in a fast paced environment

  • Exhibit strong organizational, problem-solving, and analytical skills

  • Excellent listening, verbal, and written communication skills

  • Strong interpersonal skills and professional attitude

  • Regular attendance is an essential function of the job

  • You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders.

What could set you apart?

  • Experience with managing high-volume inbound and outbound calls

  • 3 years of experience in a B2B customer support environment

  • Skilled at effectively assessing customer audience and adjusting style and tone to match the customer

  • Proficiency in Salesforce Service

  • Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change

  • Positive energetic customer centric attitude

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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