Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The GFS Tier 1 Support Analyst will serve as the first point of contact for internal C2O/PM users, Billing Ops and other internal departments. The Analyst will provide support and/or subject matter expertise for the contract entry function.
What you’ll do
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Will serve as the first point of contact for internal clients, Billing Operations, and internal departments at a Tier 1 level.
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Work closely with different business units on cross-functional issues.
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Resolves issues or engages other technical resources (Tier 2) to resolve them, tracks progress through resolution, and effectively communicates the resolution to the requestor.
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Identify opportunities (based on the types of issues reported) to provide refresher training and/or updates to current documentation.
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Proactively acquire and maintain comprehensive knowledge of tool updates and documentation changes to effectively develop and deliver relevant training to internal clients.
What experience you need
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University graduate in Business Administration or a closely related field or 2 years of demonstrable professional experience in a relevant business role.
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Advanced proficiency in Excel, including macros, complex functions, and pivot table analysis ( 80% passing score).
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1+ experience in customer service to internal clients.
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Proficient in Spanish, English and Portuguese (B2 language level).
What could set you apart
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Proficient in both ServiceNow and Salesforce platforms.
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Organizational capabilities and a proactive approach to learning and integrating new technological solutions to improve performance.
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Experience with process optimization methodologies and the creation of clear and effective process documentation.
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Excellent verbal and written communication skills.
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
El trabajo en Equifax
Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias
