Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Unlock insights that drive results! Manage and analyze service delivery reports to directly improve client satisfaction and operational efficiency. Your analytical skills will be key to our continued success.
What you’ll do
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You will be responsible for nurturing ongoing client relationships and ensuring the smooth operational delivery of services for assigned accounts.
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Serving as the primary point of contact, you will address all aspects of service delivery and champion client satisfaction daily.
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Implement a new backlog format with separate onboarding and ticket reporting while managing backlog requests and ensuring report accuracy through updates.
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Monthly data analysis will be crucial for understanding backlog performance trends.
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Your vigilance will ensure the consistent and expected performance of critical systems
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You will handle client requests efficiently, including account setups and file loads.
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By analyzing reported issues, you will proactively identify opportunities to refine and improve current processes.
What experience you need
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1-2 years experience in advanced Excel or Google Sheets (80% passing score)
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1-2 years of experience in data analysis.
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English level B2/C1
What could set you apart
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Advanced Excel Certification
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Possesses advanced-level skills in Microsoft Excel, including demonstrated expertise in complex formulas (VLOOKUP, HLOOKUP, IF, COUNTIF, SUMIF), PivotTables, and automation through Macros.
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Ability to effectively manage and analyze large datasets (50,000+ rows and multiple columns) to extract meaningful insights.
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Experience in SFDC (SalesForce) or any other onboarding tool.
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Familiarity with service management platforms, preferably ServiceNow.
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Strong analytical skills and ability to dig into details to understand where errors occurring
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
El trabajo en Equifax
Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias
