Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The BCare Associate will manage Tier 1 cases entering via phone calls and offline cases entering by email. The Associate is responsible for listening to the customers concerns and providing first case resolution or escalating the concern to a Tier 2 agent for further resolution of the customers concern.
What you’ll do
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Update credit files with high quality standards, applying documented rules and procedures.
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Provide support and education regarding credit information, file interpretations and products.
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Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.
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Ensure compliance with company’s procedures and policies.
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Work in a team environment and customer-centric culture.
What experience you need
- Trilingual English-Spanish-French B2+ level, Spoken and written
- High School Diploma
What could set you apart
- SME, T3 or SRM experience is a plus.
- Previous Customer Service experience
- Communication Skills
- Team work Skills
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
El trabajo en Equifax
Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias
