Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Equifax is looking for a dynamic Client Service Support Analyst to join our growing team! This person will partner with the Account Executive organization to assist with client issue resolution, account analysis, client reporting, and client service optimization. This person will engage with both internal and external resources in an effort to free up the Account Executive to focus on strengthening client partnership and growing revenue. The position requires high output, strong analytical ability, good relationship building skills, and extensive internal business process knowledge.
This is a hybrid position based out of our St. Louis office.
What You'll Do
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Quarterly Business Reviews (scheduled and custom reporting)- Compile service specific reporting to provide performance metrics for all direct client accounts. Ensure that reporting is accurate and delivered in a timely manner.
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Client Inquiries- Address various client inquiries around all solutions and will engage internal resources as necessary.
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OMA/POA Assistance- Work with Unemployment resources to initiate the regeneration process and continue (when applicable) to follow up on OMA/POA requests to ensure movement/signature.
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Account Updates- Assist Account Executive with account structure changes and updates.
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Issue Resolution- Facilitate issue resolution across Workforce Solutions products and services in conjunction with internal and external partners.
What Experience You'll Need
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High school degree or equivalent
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2+ years account management exposure, sales support, or client administration experience
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At least a year of experience with various programs like Salesforce, Google Suite, and Microsoft Suite
What Could Set You Apart
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Bachelor’s Degree preferred, preferably in business or related field, or equivalent work experience
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
El trabajo en Equifax
Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias
