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Process Improvement Lead

  • Toronto
  • Project & Program Management
  • Full time
  • J00159670
A7405979 2

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

You will be a critical part of the Business Optimization team and responsible for end to end delivery of improvement projects with a clear focus on savings and ROI. The individual will lead initiative identification, design thinking, requirement documentation, solution implementation and change management for their process improvement initiatives. 

What you’ll do

  • Define operational value streams, identify gaps/opportunities, remove roadblocks and continuously improve existing solutions.
  • Gather requirements and lead design thinking with business stakeholders, and own technical requirements for implementation.
  • Leverage technical expertise for project planning, resource management, system / technology / validation, testing and implementation planning
  • Manage complete execution of automation, AI and productivity initiatives on time and within budget to deliver the defined savings for the year.
  • Prioritize a pipeline of opportunities to drive efficiency and improve consumer/customer experience using available technology ops while continuously looking for new technologies and solutions. 
  • Build stakeholder relationships, deliver ops readiness plan and drive communication for continuous improvement philosophy and quality culture.

What experience you need

  • 5 to 8 years’ experience in fast paced matrix environment.
  • Process engineering background.
  • Extensive knowledge on process improvement tools and methodologies.
  • Experience with cloud infrastructure.
  • Ability to manage technical implementation through SDLC cycle.
  • B2B and B2C Operations/Delivery know-how.
  • Expert knowledge of JIRA and Confluence.
  • Experience working with multiple cross-functional stakeholders.

What could set you apart

  • Six Sigma Black Belt Certification.
  • Master of Business Administration (MBA) preferred.
  • Agile and Lean certifications.
  • Experience with Google Vertex AI, RPA, IVR, APIs, Automation.
  • Value Stream Mapping.
  • Change Management Experience or Certification.
  • Knowledge of Equifax products and systems.

We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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