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Product Manager, Payments Fraud

A7405891

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

For external candidates, this position has to sit in our Boise office and will be required to come into the office on Tuesdays, Wednesdays, and Thursdays.

Our team at Equifax Digital Solutions is looking for a Product Manager to help lead our Payments Fraud product, beginning with a project to provide our customers with a seamless, easy and beneficial move from our in-market products to our newly-launched platform.

We’re looking for someone that is creative, self directed, resourceful and always willing to roll up their sleeves to deliver. An ideal candidate will have a breadth of both business-to-business and technical knowledge: financial analysis, customer communication, familiarity with API and SDK patterns and functional data storage knowledge. Candidates should have great interpersonal and communication skills, grit and a whatever-it-takes approach to ensure that the product, development and customer success teams are successful.

With over 15,000 customers and an incredibly high customer satisfaction score, we are dedicated to ensuring that our customers are well-handled as we usher in new and exciting innovations and position our customers for their long-term success in our digital enablement platform.

Do you care deeply about customers and love to see them happy and thriving? Do you yearn to have a measurable financial impact? Do you sweat the details and get pleasure from seeing a well-planned strategy come together? If so, this is the perfect opportunity for you!

What You’ll Do

Success in this role will require balancing an ambitious, yet practical strategy with effective day-to-day execution, which will include:

  • Working with an amazing team of PMs, Engineers, Customer Success Managers, Salespeople and Data Scientists. You’ll have a ton of resources to draw from and great people to collaborate with!

  • Aligning teams to transition customers from an in-market product while managing considerations such as: customer health, diverse use cases, feature usage and customer communications.

  • Learning customer needs and managing migration cohorts through meeting with customers and performing product discovery

  • Defining, prioritizing and road mapping the features we’ll need to accommodate our customers current and future needs

  • Creating, tracking and communicating success metrics, including defining churn targets

  • Driving value proposition incentives, including developing a pitch, building migration support tools, and working with the sales and finance teams on financial incentives

  • Finding upsell opportunities and working with Sales and Customer Success teams to maximize opportunities from big changes

  • Developing data, SDK and API strategies with your Engineering partners

  • Supporting the customer content team to write comprehensive product documentation regarding functionality changes

  • Building a financial model for the transition of costs and revenue between the products

  • Partnering with the customer success team to transition clients en-masse and ad-hoc to the new product

  • Triaging and supporting bug resolution and new feature requests

  • Making data-informed decisions—leveraging data to better understand behaviors, but also knowing its limitations.

This is a high-impact position with significant opportunities for growth. The choices you make will have a critical influence on the trajectory of our current and future product stack.

What Experience You Need

  • Minimum 5 years of product management experience

  • Proficiency in performing customer discovery, including customer interviews, analyzing customer data and identifying patterns or trends to inform migration plans

  • Excellent communication skills, including the ability to effectively communicate with cross-functional teams and stakeholders

  • Experience working with engineering teams to implement solutions and address technical challenges

  • Basic understanding of API and data storage patterns and tradeoffs

  • A customer-centric mindset with a focus on delivering value and ensuring a positive customer experience throughout the migration process

What Could Set You Apart

  • Proven ability to develop and execute migration strategies to ensure seamless transitions for customers

  • Experience at a fraud, identity verification or financial crimes company

  • Expertise in financial modeling

  • Technical acumen, including software development experience, non-trivial understanding of APIs, SDKs and data storage

  • Familiarity with project management methodologies and tools to effectively plan and track migration projects

  • A bachelor’s degree or higher in business, computer science, economics or marketing

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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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