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Client Service Agent

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As Client Service Agent you will be responsible for providing client support for queries and issues via telephone or email. You will liaise with various sections of the business in order to resolve client queries; either new or existing complaints/ queries and escalate or provide resolution as well as post-sale support customer configuration for product delivery.

You'll be responsible for providing first class customer service to our clients who engage with our Client Support team for support on our product, services and technical support.

We’re looking for people who can demonstrate proactive management of the services provided to our clients by identifying and resolving issues quickly and ensuring permanent solutions are implemented. You’ll be comfortable with task management from a shared queue of day to day activities to ensure requests are within SLA and to the agreed quality.

This is a fixed term opportunity to 31/12/2024

What you’ll do

  • Respond accurately and in a timely manner, to all client queries either by telephone or email, always aiming for resolution at first point of contact

  • Proactively analyse client issues, take appropriate action and provide appropriate advice

  • Coordinate with other areas of Equifax to ensure complete investigation of client query, and to own query through to resolution

  • Handle complex inbound and outbound telephone calls to clients

  • Work to a high standard of performance (quality, punctuality, attendance, productivity and flexibility)

  • Work effectively as part of a high performing team

  • Follows company and departmental procedures at all times

  • Core operating hours are Monday - Friday between 8am-6pm, on a rotated shift basis between team members.

What experience you need 

  • Have worked in a busy, fast paced B2B client facing role 

  • Customer focused role with excellent communication skills, both written and verbal

  • Able to understand and resolve a range of technical issues for clients 

  • Have managed complaints professionally 

  • Good experience Microsoft Office and Google packages

  • Must be able to work  Monday - Friday between 8am-6pm

What could set you apart

  • Experience of using Salesforce 


The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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