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Client Service Manager

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As Client Service Manager you will fully engage with our clients, understanding their business, challenges they face and how we support them. You’ll work across the organisation to ensure all services are delivered within contracted service levels and quality standards, challenging the business to remain client focused. You’ll proactively manage the services provided to our clients, identifying and resolving issues quickly and ensuring permanent solutions are implemented.

What you’ll do

  • Manage and develop positive relationships with our clients

  • Ensure end to end new and existing services are functioning as expected, meet contracted service levels and quality standards

  • Ensure operational teams and processes are fully engaged to support clients

  • Work across the organization to document, monitor, measure and improve the services contracted to clients

  • Ensure follow up actions for audits are completed and owners have responded within agreed timelines

  • Completion of scheduled service review meetings

  • Create and deliver bespoke client service reports 

  • Own client service improvement plans

  • Ensure client take-on is successful and client engagement is managed professionally

  • Support Sales and business stakeholders

  • On call support for Client during service incidents and flexible for needs of the business and workload

What experience you need 

  • Client service and client relationship (B2B) management, handling multiple complex clients

  • Making independent decisions and actions within a variety of work streams

  • Excellent interpersonal & communication skills

  • Strong influencing, negotiation and persuasion skills at senior and executive level

  • Reporting and providing MI data

  • Good technical skills for client problem resolution

  • Understanding of data security, compliance and regulations

  • Managing customer complaints and difficult conversation

What could set you apart

  • Experience in a FCA regulated industry

  • Able to follow complex process



The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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