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Customer Service Representative

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Our fit2work background screening service benefits individual and business customers through a powerful and secure online platform, allowing record checks from over 200 countries. Customers can choose from a huge range of check packages.

Our Brisbane Customer Service Centre supports these services by offering phone, live chat and email support for our Australian customers. If you are experienced in assisting customers over the phone, as well as online and you're looking for a move into a large global data, analytics and technology company that offers learning and growth, we have several roles available now!

What you’ll do

  • Provide excellent customer service to a wide range of customers, individuals and businesses, over the phone, via online chat and email

  • Support the timely and accurate delivery of candidate verifications through administrative actions and follow-ups

  • Ensure quality of products and services delivered to clients and consumers by following processes and attention to detail

  • Handle any complaints in a highly professional manner

  • Contribute to a collaborative team environment where a focus on productivity and efficiency is a shared goal!

What experience you need 

  • Ideally a minimum of 12 months call-centre experience in a high-volume environment.

  • Financial services, telecommunications or utilities backgrounds are ideal backgrounds.

  • Understanding of a busy operations processing centre

  • Strong teamwork, interpersonal and communication skills (verbal and written).

  • Ability to take initiative and problem solve any customer complaints.

  • Attention to detail and ability to meet deadlines.

  • Multitasking skills, manage assignments and be well organised.

  • Sound keyboard skills and software skills.

What could set you apart

  • Comfort with change and ambiguity

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

El trabajo en Equifax

Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias

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