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Client Solutions Delivery Manager

A7405849

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

We are excited to bring on a Client Solutions Delivery Manager to help lead and drive software implementations with assigned client groups driving overall customer engagement, retention, and satisfaction.

What you’ll do

  • Leads and directs tasks, resources, and overall project plans for enterprise software implementations with large vertical clients

  • Responsible for leading the planning, design, development, quality assurance, configuration assistance, application training, problem resolution and second level support to new and existing external clients 

  • Leads delivery aspects of external client management, in conjunction with the sales team and internal management – conducts regular communications and maintains individual working relationships with customer personnel at both the leadership and working levels

  • Provide post-production support by means of hardening support processes, plus effective metrics tracking and analysis.

  • Ensure a constant high level of customer service is maintained.

  •  Provide post-production support by means of hardening support processes, plus effective metrics tracking and analysis.

  • Ensure a constant high level of customer service is maintained and experience working with ITIL.

What experience you need

  • Hands on experience delivering software solutions.

  • SQL database experience.

  • Minimum 5 years of experience in customer facing/consulting role.

  • Project/program management experience of multiple large customer projects in parallel.

  • Strong written and oral communication skills, ability to analyze problems and determine solutions.

  • Skilled at delivering technology-based solutions.

What could set you apart

  • Hands-on working on credit-based risk software products.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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