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Client Success Specialist

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Sales Support Specialist is a problem solver providing point support to the Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting.

What you will do

  • Scale Customer Engagement of Sales Team

  • Maximize Sales resources’ selling time by taking on back-office tasks

  • Connect with and coordinate internal resources to streamline contract-to-boarding processes

  • Support issue resolution around billing and general customer service

  • Assist with inquiries regarding billing, pricing, contracts, reporting and research

  • Perform Sales administrative tasks (revenue tracking, etc.)

  • Review and monitor sales leads

  • Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.

  • Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.

  • Maintain tools to support the Sales teams

  • Generate Client reporting and Client dashboards

  • Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal

  • Coordinate with Customer Success Managers to support Customer training

  • Guide Sales in entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports

  • Analyze sales performance records, interpret results

  • Review quarterly compensation for accurate payout


What experience you need

  • Bachelor's degree or equivalent experienc

  • 2+ years of sales support and/or customer service experience


What could set you apart

  • Masters or advanced degree preferred

  • Tech or software, platform skills

  • Intellectually curious and insights driven

  • Delivers results and plays to win

  • Drives excellent execution

  • Has a sense of urgency, agility, and grit

  • Leads with integrity, and be personally accountable

  • Exceeds customers’ expectations every day

  • Works together as one aligned global team (#OneEquifax)

  • Takes initiative to develop yourself and help others grow

  • Values diversity of experience and thought

#LI-Hybrid

#LI-ES1

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

El trabajo en Equifax

Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias

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