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Senior Director - Process Transformation

  • St. Louis
  • Project & Program Management
  • Full time
  • J00152576
A7405979 2

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Senior Director - Process Transformation is responsible for driving business process transformation strategy utilizing problem solving methodologies and applying people / process  / technology / data solutions.  The ideal candidate will have a strong focus on understanding customer needs and developing insights on key Equifax processes and products. This person will be highly motivated to enable revenue growth, increase customer satisfaction, and provide greater productivity.

This role is located in St Louis, and will require working a hybrid schedule in our office 3 days per week.

What you’ll do

  • Identify net new value opportunities for customers and revenue impact for Equifax by understanding internal and external value streams.

  • Act as mentor and catalyst for sales teams to embrace customer value mapping to expose opportunities for product innovation and cross sell / upsell strategies.

  • Lead large scale process transformation activity as the SME, including LEAN and Customer Journey Mapping, to ensure alignment with new business concepts and technologies.

  • Identify, recommend and implement automation solutions, updating processes where applicable. Incorporate process design, process risk assessment, piloting, and data analysis and reporting.

  • Create strategic roadmaps and execute transformational change across multiple functional areas, large BU’s, regions or the enterprise.

  • Understand, analyze, and provide strategic consultation to resolve highly complex business problems using scalable and sustainable solutions.

  • Establish, monitor and communicate measures of success, plans, status, issues and risks to team members, stakeholders and senior level management.

What experience you need

  • 7-10 years experience leading large scale, complex, cross-functional initiatives

  • 7-10 years demonstrated expertise in process mapping/discovery and customer experience journey

  • Bachelors degree or equivalent experience required

  • Travel up to 25%

What could set you apart

  • Lean Six Sigma Black Belt certification strongly preferred

  • Experience with change management methodology preferred

  • Self-starter who is able to hold people accountable, influence and drive execution of improvements

  • Strong interpersonal and relationship-building skills within a matrix organization

  • Experience leading projects where clients, vendors, partners, and/or end-users are part of the team

  • Impeccable communication skills (written, verbal and presentation) to effectively address all levels inside and outside the organization

  • Proficiency in a wide variety of software packages valued in process transformation  (Intelligent automation, data analysis, process mapping, business process management, project management, knowledge management, etc.)

  • Working knowledge of SAFe Agile and Scrum



We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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