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Manager - Network Services


Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.


As Manager of Network Services, your primary responsibility will be to lead a diverse global team responsible for the 24x7 Network Support & Operations tier 2 & 3. You will work closely with the teams from Network Engineering, NOC and other cross-functional teams who are managing systems and applications, to drive efficiency and improvements in supporting/managing the business. This position is within the CSA team that operates Equifax global backbone, datacenter, and access networks. The CSA team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation.

What you’ll do

  • Responsible for Operating EFX Global Network.

  • Lead crisis/incident event management incidents as needed.

  • Customer/partner engagements to represent Operational concerns/needs.

  • Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of networks.

  • Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources.

  • Decision making authority is broad and can have significant material impact on cost, business planning and success of Equifax core business.

  • Support adoption of new technologies and tools, recommend capability improvements to network engineering, and assist in lab/ QA deployments for technology trials.

  • Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.

  • Drive coordination, consensus and execution to mitigate cyber risk issues and emerging threats in such a dynamic environment.

  • Direct the continuous and secure maintenance of the corporate, data center, and cloud networking infrastructure, including network security and Disaster Recovery & Business Continuity Plans.

  • Responsible for accurate assessment management of all network devices in EFX CMDB.

  • Responsible for upgrades, patches as required, and meeting all security & compliance requirements.

  • Ensure service level targets are met and address all service-level complaints.

  • Participate in disaster recovery/business continuity activities, as needed.

  • Establish standards and governance in future acquisitions to mitigate risk and maximize network stability.

  • Responsible for participating in Audits and provide information related to Network specific - diagrams, configurations, processes and procedures.

  • Responsible for remediation for any vulnerabilities related to audits.

  • Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally.

  • Mentor technical staff and drive programs to improve effectiveness and efficiency.

  • Mentor, manage and motivate a high-performing team of senior professionals and set clear priorities to achieve department goals and KPIs.

  • Must have availability during core business hours AND for any on-call escalations that occur after business hours.

  • This position requires travel up to 15% of the time.

What experience you need

  • Bachelor’s Degree in Computer Science, Information Systems, or related field; or equivalent work experience.

  • 7-10 years of Network experience in Operations and / or Engineering.

  • Leadership experience in recommending, implementing, maintaining, state of the art network hardware and software systems.

  • Network & Infrastructure experience specific to large size organizations (1000 employees minimum).

  • Ability to be flexible, decision oriented, and motivated to support management initiatives.

  • Demonstrate a consultative approach to strategic decisions with a particular emphasis on delivery.

  • A proven track record in managing vendor relationships and contract negotiation.

  • 3 or more years of Cloud (AWS and /or GCP) Network experience.

  • Must have availability during core business hours AND for any on-call escalations that occur after business hours.

  • This position requires travel up to 15% of the time.

What could set you apart 

  • Current advanced network technical certification (e.g., CCIE/CCNP, JNCIE/JNCIS), or relevant industry certification.

  • Experience or background with automation using Terraform, Ansible and/or Python.

  • Proven track record of driving change and transformation in network processes, tools and technologies through metrics driven, KPI based methodologies, and an evidence based operational improvement and decision making approach to best meet business objectives and priorities.

  • Prior experience in a dedicated role around defining network operations strategic planning.

  • Hands-on experience in deploying large scale network technologies.

  • Great communicator and able to drive consensus across diverse/global technology teams.

  • Demonstrated experience of metrics driven management with accountability.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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