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Resolution Specialist

  • American Fork / Alpharetta / Atlanta / Boise
  • Customer Service
  • Full time
  • J00144722
Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Resolution Specialist and is an integral part of the QA, Data & Retrievals Team in Operations. The Resolution Specialist is responsible for providing QA reports for all merchant accounts and ensuring disputes are processed in the Midigator platform.

What you’ll do

  • Provide QA reports for all merchant accounts for each designated Client Success Manager

  • Identify and analyze unmatched chargeback disputes to determine the appropriate correction 

  • Ensure all unmatched chargeback disputes are pushed through to the system in a timely manner

  • Understand each chargeback processor portal and individual account requirements 

  • Understand each individual CRM (Order Management System) and how to locate and accurately identify orders

  • Research and Match 400 disputes per day at minimum – Easier accounts will be expected to be higher volume output

  • Provide unmatched reports and details to designated Client Success Manager for each account with unresolved matching issues

  • Identify matching needs and proactively jump into accounts independently

  • Analyze and prepare other reports as needed

What experience you need

  • High School Diploma; Bachelor’s Degree or equivalent preferred

  • Minimum of 1 year of experience with Microsoft Office & Google Suite (Docs, Sheets)

  • Minimum of 1 year of administrative experience

What could set you apart

  • Experience and knowledge of merchant billing and credit card transactions

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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