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Customer Service Representative – Global Consumer Services

Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Customer Care/Customer Service Representative will be responsible for managing all aspects of customer service including answering inquiries via mail, e-mail, phone and walk ins; handling orders and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills. 

What You'll Do

  • Handle consumer requests received via phone, mail, e-mail, fax or walk in. 

  • Perform verifications of any information maintained on the credit file

  • Serve as back-up to other Equifax or outsourcing locations in regards to consumer contacts

  • Complete consumer dispute/inquiry cases from beginning to end using CCMS and ACRO

  • Recommend changes or additions to existing consumer service policies, practices, or procedures  

  • Problem resolution and special projects, as needed

  • Contribute to team effort by accomplishing related results, as needed

What experience you need

  • High school diploma, or equivalent

  • 2-3 years of customer service experience

  • Must be able to read and speak English and Spanish

What could set you apart

  • Call center experience

  • Bilingual in Spanish and English

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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