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Implementation Specialist

  • Houston
  • Operations
  • Full time
  • J00143446
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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Implementation Specialist is responsible for implementing Workforce Solutions products/services for new and/or existing clients.  The Implementation Specialist is the clients’ champion, ensuring the organization successfully implements and consistently delivers services that are of superior quality, exceeding the clients’ expectations, and anticipating their future needs.

 

What you’ll do: 

  • Manages the technical implementation of Workforce Solutions products and services.

  • Communicates the value of services to clients through a high level of understanding of Workforce Solutions products and services and the available configuration options.

  • Advises management of customer acceptance of existing or proposed products and services and makes recommendations on enhancements or new services based upon client input. 

  • Carries the ultimate responsibility for the success of a client’s implementation while operating in a cohesive team environment. 

  • Partners with Operations, Product Management, Sales, Client Services and Product Development for technical matters and problem resolution regarding client product or service issues.

 

What experience you need

  • Bachelor's degree or equivalent experience.

  • 2 - 5 years technical business and/or client service experience.

  • Experience/knowledge of processing payroll and/or payroll department processes.

  • Experience with SaaS environments/employee self-service applications.

  • Prior experience in a sales support or technical development environment.

 

What could set you apart

  • Highly competent in client focused customer service oriented situations.

  • The ability to handle multiple projects concurrently in a fast-paced, demanding and high-growth environment.

  • Strong project management skills with the ability to meet deadlines on-time and with efficiency

  • Creative problem solving and analytical skills.

  • Ability to easily comprehend and quickly adopt new methodologies and technologies.

  • Excellent communication skills (verbal, written, and presentation)

  • The ability to interface with internal and external customers.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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