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Customer Authentication Analyst

Customer Service Rich Text

Equifax is hiring a Customer Authentication Analyst for its St. Louis operations (Ball Drive). The Customer Authentication Analyst leverages industry, product, application and operational knowledge as an advocate and primary point of contact for Equifax Workforce Solutions (EWS) clients for all issues related to system security and user authentication. The individual will have an advanced understanding of the working challenges of fraud, client risk, and operations management.

What you'll do:

  • Use project management skills to consult with customer and internal cross-functional Equifax teams to determine project requirements and facilitate effective process design.

  • Secure client and user access to EWS external-facing applications  

  • Proactively engage customers with authentication enhancements when the security, fraud and risk landscape changes significantly.

  • Provide post-production support to customers to address day-to-day questions, issue escalations, resolve problems, and provide general issue management as related to security, fraud and risk.

  • Follow-up with customer after project delivery to uncover opportunities, changes and efficiencies based on program results against customer expectations.

Qualifications:

  • 5-7 years' of related experience in project management, account management and customer service

  • 3+ years' experience in a technical or application support role

Extra points for any of the following:

  • Bachelor's degree

  • Experience coordinating and communication with senior leaders Experience with the solution delivery process to clients within the HR, financial services and workforce solutions industries

  • Strong research and analytical skills

  • Client relationship building skills

  • Experience uncovering opportunities to improve customer satisfaction

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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