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Customer Success Manager Leader


Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Customer Success Manager - Leader is responsible for leading a team of Mortgage Inside Sales Customer Success Managers, working through them to optimize the customer experience lifecycle, handling post-sales implementation program management and collaborating with the customer to ensure they are realizing expected value from Equifax (EFX) solutions, as well as driving adoption and retention.

What you’ll do

  • Manage a team of Customer Success Managers, responsible for optimizing the customer experience lifecycle within assigned sets of accounts, ensuring high satisfaction and overall account health

  • Work through team to proactively drive adoption, usage, net retention, and renewals by optimizing the customer experience 

  • Develop the team to successfully identify cross sell and up sell opportunities for new business growth and reference-ability, as well as identify potential issues that need immediate attention

  • Develop and utilize metrics for the team to further drive customer relationships and overall account health

  • Drive customer-first philosophy throughout the team to help create engaged customers and facilitate organic growth

  • Partner with internal teams across the organization to share voice of customer feedback and opportunities for improvement, revenue growth, future product roadmap suggestions and overall account retention information

What experience you need 

  • Bachelor's degree in related discipline or equivalent experience  

  • Minimum 7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role 

  • Minimum 2 years in a managerial role

  • Experience promoting value through the customer experience and working with cross-functional teams

  • Ability to create structure in ambiguous situations and design effective processes and creatively solve problems

  • Exceptional ability to communicate and foster positive business relationships

  • Ability to establish milestones and keep all team members on task; strong project management skills

What could set you apart

  • Experience or understanding of Google Suite, Gainsight and/or other CRM tools 

  • Experience or knowledge in Mortgage Industry

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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