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Customer Success Manager

Sales

The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.

 

What you'll do:

  • Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience

  • Partner with clients as their Affordable Care Act (ACA) expert

  • Act as the connecting thread for internal teams with the customer across the customer journey

  • Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization

  • Serve as a trusted adviser and advocate for clients

  • Create customer success plan with each client 

  • Monitor and maintain customer health

  • Educate clients on business value of solutions 

  • Aid customers in usage and value realization of solutions

  • Partner with Account Executive(s) in preparing and conducting quarterly business reviews

  • Drive customer advocacy within Equifax 

  • Utilize voice of the customer to inform product roadmaps

  • Coordinate internal COE teams to benefit of customers

  • Provide clients transparency on status of issues/requests

  • Assist with resolution of customer support issues 

 

What experience you need:

  • 3-5 years of experience in management consulting, customer success, account management, business development, or other client-facing role

  • Bachelor's degree in related discipline or equivalent experience  

  • 1 year Affordable Care Act (ACA) knowledge.

What could set you apart:

  • Knowledge and experience navigating the Affordable Care Act (ACA)

  • Experience promoting value through the customer experience

  • Experience working with complex, multi-divisional, multi-geographical customers

  • Ability to create structure in ambiguous situations and design effective processes and creatively solve problems

  • Bias for action

  • Experience working with cross-functional teams

  • Exceptional ability to communicate and foster positive business relationships

  • Ability to establish milestones and keep all team members on task; strong project management skills

  • Self-driven and proactive


 

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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