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CRM Change Management and Communications Lead

  • Alpharetta
  • Project & Program Management
  • Full time
  • J00142328
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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.


Equifax is seeking an experienced CRM Change Management and Communications Lead .  The role will be responsible for orchestrating change management across the enterprise by driving adoption through communication and re-defining business needs, business processes and business requirements.  The CRM Change Management and Communications Lead is also responsible for identifying areas of transformation and standardization to enable enterprise processes via Salesforce and enable business value.  The CRM Change Management and Communications Lead must assess inputs and outputs from strategic initiatives to enable CRM adoption of enterprise lead to cash processes while working cross-functionally with multiple levels of the organization to ensure timely and quality design of end-to-end solutions.  The successful candidate will be experienced and motivated, with a sense of urgency, solid understanding of the Salesforce platform and strong influential presentation skills.

What you’ll do

  • Conduct impact analysis, assess change readiness and identify key stakeholders

  • Collaborate with multiple levels of the sales, marketing, finance and operations organizations to drive faster adoption, higher utilization and proficiency  while understanding current business issues and pain points

  • Identify opportunities to leverage the Salesforce platform to address pain points and drive business value

  • Support communication efforts and prioritization of user stories across multiple business processes and stakeholders

  • Create and maintain project deliverables to ensure business processes, use cases, business requirements, functional designs, test plans, etc are thoroughly and consistently documented using standard templates and centralized repository

  • Assist in designing the data and solution architecture to support business processes

  • Collaborate with Process Owner/Architect, Admins and IT partners on complex technical solutions

  • Document acceptance criteria and testing requirements for positive, negative and regression testing for user stories.

  • Support Functional QA Leader to execute testing activities for use cases, including defect resolution (tracking, triage, resolve, re-test)

  • Provide content for end user training design, documentation and delivery efforts

  • Provide end user and production support

  • Embrace the Equifax single instance strategy for by supporting governance processes and designing business solutions within the governance model

  • Maintain an understanding of the Equifax platform and functional components, including functional data model, integration between components and impacts of process and functional designs with upstream and downstream processes

  • Establish and maintain positive communication and professional relationships with internal/external customers, team members and vendors/partners

  • Stay current on functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange

  • Obtain/maintain basic admin certification and seek additional certifications as Equifax solutions mature

What experience you need

  • Bachelor's degree from an accredited college/university or equivalent experience

  • Minimum 5 years of experience as a business analyst, project manager, sales or customer support operations role or related

  • certification 

  • Experience defining business requirements, writing user stories, creating detailed functional designs and process documentation

What could set you apart

  • Major in Business Management, Computer Science, MIS, or Industrial Engineering preferred

  • Articulate with strong presentation skills

  • Experience utilizing and understanding capabilities of CRM system(s)

  • Ability to influence and negotiate

  • Experience in professional services industry


We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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