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Customer Service Representative (Dispute Resolution)

Customer Service Rich Text

The Customer Service Representative is the final tier for an escalated consumers concerning their credit file. The agent is responsible for resolving the consumer’s concerns in a professional manner and providing a one-call resolution. Calls will require the agent to problem solve complex issues.

What you'll do:

  • Provide excellent customer service to address escalated consumer's issues and concerns via inbound calls and mail

  • Problem resolution and special projects as needed

  • Document details of consumer interaction into system while on the phone

  • Meet pre-determined quality, productivity and average handling time standards

  • Regular attendance is an essential function of the job and must be prompt for shift and prepared to login at start time

What experience you need:

  • High school diploma, or equivalent

  • 2-3 years of customer service experience

What could set you apart:

  • Experience with escalating consumers

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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