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Unemployment Ins Consultant

Customer Service Rich Text

Unemployment Insurance Consultant

 The Unemployment Insurance Consultant contacts clients to review unemployment cases, documenting conversations. Screen unemployment documents and write detailed letters to the unemployment state agency.  Analyze and review unemployment laws as needed for each case. Load and handle incoming emails. This role is not remote.

 What you’ll do 

Provide excellent customer service by establishing a rapport with clients and the state agencies.

Receive and prioritize claims, questionnaires, determinations and other unemployment related data.

Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.

Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.

Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.

Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.

What experience you need 
Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience. 

1 year office experience 

Extra Points for any of the Following

Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process

Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently

Proficiency with Google or Microsoft Office PC applications including Word, Excel, and Outlook

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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