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Service Delivery Manager


Equifax is seeking creative, high-energy, diverse and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology.

The Service Delivery Manager is responsible for leading multiple engineering squads to ensure the development, delivery and ongoing support of high-quality services and solutions. Responsibilities include oversight of solution design, product development and delivery, product roadmap, strategy, and budget administration. The Service Delivery Manager will be responsible for:


What You’ll Do

  • Managing geographically diverse teams of development engineers

  • On-going employee mentoring, evaluation, and performance development. Identify, recruit, develop and retain a high-performing team of technology professionals.

  • Provide service performance reports and present services reviews with IT Operations  and IT BU leadership

  • Remove impediments that may hinder quality of delivery and performance of team

  • Own the escalation process, taking ownership of issues and coordinating with necessary individuals for resolution.

  • Work closely with the Product Engineering Leader, Product Manager and BU stakeholders and to ensure roadmap items are delivered 

  • Ensure project deliverables are met in a timely fashion with exceptional quality. Assist in managing operational and capitalization financial goals

  • Manage the production services delivered by the application platforms. Ensure rapid resolution of production and operational issues

  • Ensure compliance and adherence to engineering principles and guidelines

  • Oversight and escalation point on the release management activities for the responsible platforms

  • Manage/engage in continuous Improvement initiatives within the Operational aspects of the responsible platforms


What experience you need

  • Bachelor’s degree in Computer Science, Computer Information Systems, or related discipline, or equivalent work experience.

  • 5+ Years of leadership experience

  • 5+ years of experience of development in NET or Java 


What could set you apart

  • 12+ years of successful work experience in large online transactional business

  • 5+ years experience and proficiency in software architecture, design and development methodologies

  • Agile development experience. 

  • Cloud migration and managing cloud solution platforms. 

  • Experience specifically with Cloud, Google Cloud Platform (GCP) is preferable

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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