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Customer Service Representative (CSR)

Customer Service Rich Text

Customer Service Representatives are critical roles to provide support to our Risk Intelligence customers.  The role is critical to providing a world-class service of support that includes phone and email interactions with their assigned customer base.  

Who is Insights, An Equifax Company?

Insights is a division of Equifax Workforce Solutions, Equifax's largest and fastest-growing business unit. Insights delivers breakthrough data and analytics to reduce people-based risk, mitigate fraud and meet compliance mandates. As the nation’s most comprehensive and trusted source of risk and criminal justice intelligence, we offer timely, reliable insights through vertical partners on AI-driven, SaaS-based cloud architecture. We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies.


What you’ll do:

  • Responds to in-bound, routine customer email and telephone inquiries regarding Risk Intelligence products, services, order status, and other general questions. 

  • Offers front tier support to address inquiries, but may escalate inquiry to product support, billing, sales or other data/engineering teams. 

  • At higher levels, may be asked to provide responses to submitted questions via out-bound calling, or responds to routine web or email based customer inquiries via email using standard text or quasi-scripted communications messaging. 

What experience you need:

  • Associate Degree in Business or related discipline or an equivalent combination of education and experience.

  • Three years of experience in customer service. 

  • A minimum of 1 year working in an office setting or in a remote capacity that required a strong understanding of PC functions, including Windows-based applications, and a wide variety of software programs.

What could set you apart:

  • Experience in the Background Screening industry.

  • Excellent verbal/written communications skills, including the ability to motivate and influence others.

  • Strong decision-making, problem solving, and customer relations’ skills. 

  • Requires an above-average level of judgment, analytical ability and creativity in investigating problems. 

  • Ability to interact effectively with both staff and management. 

  • Ability to work well independently or in a team environment. 

  • Ability to perform multiple concurrent tasks. 

  • Able to consistently reflect a courteous, professional attitude while working in a high-pressure environment.

  • Strong organizational skills and attention to detail, including the ability to meet tight deadlines.

  • Solid interpersonal skills, including a willingness to engage with key internal employees and external partners.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer - M/F/V/H

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