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Business Services Senior Representative

Customer Service Rich Text

The Platinum Representative will serves as the first point of contact for Platinum Customers.  The Dedicated representative will assist with calls and emails that come into Global Business Services.  The representative will provide support to Sales and Customers to assist them in resolving issues or challenges being experience related to accessing data, invoices, products and services.  They will provide telephone and email support to Equifax  customers and must have an ability to resolve product and system issues/questions as well as escalations from IES Account Managers. 

What You'll Do:

  • Identify problems experienced by customers and utilize problem solving skills to correct and satisfy customer while consistently delivering of appropriate quality in the expected timeframe.
  • Assist with billing and invoice queries, pricing, contracts, reporting, timely execution of work orders, ensuring appropriate filing of contracts  
  • Request account setup/changes and product activations/deactivations
  • Assist with billing and invoice queries, pricing, contracts, reporting, timely execution of work orders, ensuring appropriate filing of contracts   
  • Maintain account logs (member number, products, handling procedures, reports)
  • Verify account information and member number status
  • Credit file queries 
  • Produce, request or maintain customer facing reports
  • Provide ePORT assistance
  • Work with all Equifax departments as needed to resolve customer requests (Account Services, Enabling Technology, Collections, etc.)
  • Join customer/sales training/conference calls/meetings as needed to identify customer needs, explain/ promote and sell various products and services
  • Take ownership of customer issues from beginning to end
  • Ability to resolve customer/sales related issues
  • Provide customer recommendations based on account trends and analysis
  • Ad Hoc team tasks/requests by management

What Experience You Need:

  • Minimum 1 year of customer service
  • Bachelor's degree preferred

What Could Set You Apart:

  • Experience with managing high-volume inbound and outbound calls

  • 3 years of experience in a B2B customer support environment

  • Skilled at effectively assessing customer audience and adjusting style and tone to match the customer

  • Proficiency in Salesforce Service

  • Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change

  • Positive energetic customer centric attitude

  • You have obtained a 2-year Associates Degree or equivalent experience

  • You have 3-5 Years’ experience in a client facing support position

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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