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Research Associate (Quality Assurance) - Court Research

Customer Service Rich Text

The Research Associate (Quality Assurance) – Court Research performs skilled analysis of public records from disparate sources including web-based public portals, subscription-based access points, automated public record scrapers and internal and external third-party court researchers, ensuring accurate public record information is provided to our clients according to internal company standards. In addition, Research Associates within our Quality Assurance Department are trained on an assigned base of Customer to ensure specific guidelines and rules are followed.


Who is Insights, An Equifax Company?
Insights is a division of Equifax Workforce Solutions, Equifax's largest and fastest-growing business unit. Insights delivers breakthrough data and analytics to reduce people-based risk, mitigate fraud and meet compliance mandates. As the nation’s most comprehensive and trusted source of risk and criminal justice intelligence, we offer timely, reliable insights through vertical partners on AI-driven, SaaS-based cloud architecture. We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies.


What you’ll do:

  • Performs skilled public records research in accordance with established procedures using various court access systems.

  • Reviews and analyzes public record data, identifying key information and accurately transcribing it into internal systems according to a standardized format.

  • Reviews own work and peer reviews that of other team members to assure accuracy in search criteria and data entry and compliance with internal research and reporting standards.

What experience you need:

  • High School diploma or equivalent, preferably a Bachelor's Degree in Criminal Justice or a related field of study.

  • A minimum of 1 year working in an office setting or in a remote capacity that required a strong understanding of PC functions, including Windows-based applications, and a wide variety of software programs.

What could set you apart:

  • Must possess a solid understanding of the nation’s county courts, including court hierarchy and structure and recordkeeping systems.

  • Strong proficiency in understanding county court records, the nature of county criminal offenses and how they progress through the criminal justice system, and the nuances and differences across varying jurisdictions.

  • NAPBS FCRA Advanced Certification (preferred).

  • 2+ years experience (preferred) in a court research operational capacity.

  • Excellent verbal/written communications skills, including the ability to motivate and influence others.

  • Strong organizational skills and attention to detail, including the ability to meet tight deadlines.

  • Solid interpersonal skills, including a willingness to engage with key internal employees and external partners.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.


If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 

Equal Opportunity Employer - M/F/V/H

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