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Implementation Consultant

Customer Service Rich Text

The Implementation Consultant is responsible for the timely processing and review of incoming client data files.  Working directly with internal and external stakeholders, you will be monitoring data and production on our clients cases.

What you’ll do

  • Provide excellent customer service via phone, email, and chats using support ticketing applications in a fast-paced environment. Validate/complete and document requested data through phone, fax, or email contact.

  • Interface and communicate with both clients and other external stakeholders in person, over the phone, and/or in written communications.

  • Analyze client data seeking the source of inaccuracies. Load data into test and a production environment. Review historical data in a production environment. Transcribe IVR request to process Employment Data Reports.

  • Monitor email accounts in order to ensure manual Employment Data Report requests are handled within departmental service levels. Responsible for the timely processing and review of incoming client data files.

  • Maintain quality control review of client deliverables and assure quality by performing quality assurance steps on processed data.

  • Research client files to locate the source of inaccuracies, while maintaining data integrity. Effectively work with client to understand what data is being transmitted in their files.

What experience you need

  • BA or BS preferred.

  • Preferred 2-3 years of relevant work experience.

  • Preferred customer service experience.

  • Preferred experience with SaaS applications. 

  • Preferred experience within contact center environment.

  • Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems

What could set you apart

  • Strong emphasis on collaboration and team building.

  • Ability to perform multiple tasks at the same time.

  • Ability to respond quickly to unexpected changes.

  • Ability to deal with people in a professional and courteous manner.

  • Ability to adopt new tasks, workflows, products, or technologies.

  • Experienced with Microsoft Office platform (Word, Outlook, and Excel).

  • Creative problem resolution skills utilizing established options.

  • Ability to interact in written and oral form with supervisors/management and peers to communicate moderately complex information.

  • Ability to handle high volume of work and work under deadlines.

  • Excellent analytical skills, problem solving and decision-making abilities.

  • Excellent customer service skills.

  • Excellent interpersonal, oral, and written communication skills.

  • Ability to work autonomously but follows instructions and guidance well.

  • High level of organization and multi-tasking abilities.

  • Ability to handle a high volume of work and work under deadlines.

  • High level of professionalism within the workplace.

  • Self-motivated with high level of initiative.

  • Relies on experience and judgment to plan and accomplish goals.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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