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Supervisor - Court Research

Customer Service Rich Text

Equifax is where you can power your possible . If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds ,  and make a meaningful impact, we want to hear from you.

We are looking for strategic, driven, action orientated bright minds to join our growing Court Research Leadership Team . This leader will supervise, lead, coach, mentor, train team members, as well as be the team subject matter expert for Research Operations processes and procedures.  Role may be aligned to one of multiple verticals, including Court Research or Verifications.

Who is Insights, An Equifax Company?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, financial institutions, government agencies and consumers make critical decisions with greater confidence.  

Insights is a division of Workforce Solutions, Equifax's largest and fastest-growing, most profitable business unit. Insights delivers breakthrough data and analytics to reduce people-based risk, mitigate fraud and meet compliance mandates. As the nation’s most comprehensive and trusted source of risk and criminal justice intelligence, we offer timely, reliable insights through vertical partners on AI-driven, SaaS-based cloud architecture. We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies.

To accomplish our goals we focus on nurturing our people for career advancement and learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference. We are looking for talented team players to join us as we deliver on our mission of using data and technology for good.

What you’ll do

  • Supervise, lead, coach, and train team members, as well as be the team subject matter expert for Research Operations processes and procedures.  Role may be aligned to one of multiple verticals, including Court Research or Verifications.

  • Enforce processes and procedures and escalate issues as required in a research (verifications or court/legal) environment. 

  • Make appropriate recommendations to research specialists on performance and opportunities for growth. 

  • Organize and direct daily activities regarding all Research operations that support KPI metric obtainment. 

  • Provide resources to support staff members to identify trends and gaps for individual and Research operation wide enhancements.

What experience you need 

  • Minimum of a ​High School Diploma, Preferably an Associate's or Bachelor's Degree.

  • 2 years minimum supervisory experience preferably in a court research operational capacity.

  • 2 years minimum working with computers. Candidate must be technically savvy and proficient in MS Office, Google Workspace.

  • Experience with Delve Software (Preferred).

What could set you apart

  • Preferred court research leadership experience in the background screening industry.

  • Legal experience.

  • Proven ability to mentor and manage direct reports.

  • Must have the ability to evaluate business needs and make recommendations to improve the operation.

  • Data-Driven with a proven ability to drive results.

  • Ability to manage multiple projects concurrently while supporting ongoing business.

  • Ability to work cross departmentally to support multiple lines of business.

  • Proven track record of coordination with other teams to achieve company objectives.

  • Excellent written and verbal communication.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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