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Client Service Manager

Customer Service Rich Text

As our Client Service Manager you will have responsibility for our top clients on their bespoke products and services provided by Equifax. You will be managing complex clients systems and queries in a high paced and demanding but rewarding environment with support from your peers and team. This role would suit someone who has excellent client management skills with experience of providing technical support and managing/ resolving data queries. 

This is a 12 months fixed term contract

The perks of being an Equifax employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. 

What you’ll do

  • Manage and develop positive relationships with our top 100 clients 

  • Ensure end to end delivery and functionality of new and existing services meeting contracted service levels and quality standards

  • Work across the organization to document, monitor, measure and improve the services contracted to clients

  • Ensure follow up actions due to audits are completed and owners have responded within agreed timelines

  • Completion of scheduled service review meetings

  • Creating and delivering bespoke Client service reports 

  • Ownership of Client service improvement plans

  • Ensure Client take-on is successful and Client engagement is managed professionally

  • Providing business SME input

  • Supporting the Sales Directors and business stakeholders

  • On call support for Client during service incidents and flexible for needs of the business and workload

What experience you need 

  • Intermediate experience within a client service and client relationship (B2B) management role, handling multiple complex clients

  • Good technical skills for incident and problem resolution as well as managing a number of internal IT systems

  • Good experience managing data - resolutions, requests or reporting 

  • Strong experience of making decisions and actions within a variety of work streams

  • Strong influencing, negotiation and persuasion skills at senior and executive level

  • Good understanding of data security, compliance and regulations

  • Good experience of managing customer complaints and difficult conversations


What could set you apart

  • Exposure to FCA regulations or FCA regulated industry

  • Able to follow complex process

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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