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Service Delivery Manager


The Service Delivery Manager is responsible for leading multiple engineering squads to ensure the development, delivery and ongoing support of high-quality services and solutions. Responsibilities include oversight of solution design, product development and delivery, product roadmap, strategy, and budget administration. The Service Delivery Manager will be responsible for:


What You’ll Do

  • Managing geographically diverse teams of development engineers

  • On-going employee mentoring, evaluation, and performance development. Identify, recruit, develop and retain a high-performing team of technology professionals.

  • Provide service performance reports and present services reviews with IT Operations  and IT BU leadership

  • Remove impediments that may hinder quality of delivery and performance of team

  • Own the escalation process, taking ownership of issues and coordinating with necessary individuals for resolution.

  • Work closely with the Product Engineering Leader and stakeholders and ensure there is effective dissemination of communications to squad members

  • Work with necessary teams to determine project scope, phases, and business case estimations. Develop business case proposals and assist in stewarding though the approval process

  • Ensure project deliverables are met in a timely fashion with exceptional quality and within budgetary constraints. Assist in managing operational and capitalization financial goals

  • Manage the production services delivered by the application platforms. Ensure rapid resolution of production and operational issues

  • Ensure compliance to company and division technical guidelines and engineering principals.

  • Oversight and escalation point on the release management activities for the application platforms

  • Responsibility for data and system security aspects of the service or solution

  • Leadership of continuous Improvement initiatives within the Operational aspects of the application platforms


What experience you need

  • Bachelor’s degree in Computer Science, Computer Information Systems, or related discipline, or equivalent work experience.

  • 5+ Years team leadership and personnel management experience


What could set you apart

  • 10+ years of successful work experience in large online transactional business

  • 3+ years experience and proficiency in software architecture, design and development methodologies

  • Agile, SCRUM or Spotify Model development experience. Atlassian suite experience with Confluence and Jira

  • Cloud migration and managing cloud solution platforms. Experience specifically with Google Cloud Platform (GCP)

  • Experience in the Financial Services industry, and especially Credit Reporting experience.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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