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Client Success Manager

Sales
Job Description

The Customer Success Manager - Career is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.

What You’ll Do

  • Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience. Act as the connecting thread for internal teams with the customer across the customer journey

  • Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization. Serve as a trusted adviser and advocate for clients

  • Create customer success plan with each client, educate clients on business value of solutions, aid customers in usage and value realization of solutions

  • Partner with Account Executive(s) in preparing and conducting quarterly business reviews

  • Utilize voice of the customer to inform product roadmap and coordinate internal COE teams to benefit of customers

What experience you need

  • Knowledge of customer success processes

  • 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role

  • Bachelor's degree in related discipline or equivalent experience  

What could set you apart

  • Experience promoting value through the customer experience

  • Experience working with complex, multi-divisional, multi-geographical customers

  • Ability to create structure in ambiguous situations and design effective processes and creatively solve problems

  • Bias for action

  • Experience working with cross-functional teams

  • Exceptional ability to communicate and foster positive business relationships

  • Ability to establish milestones and keep all team members on task; strong project management skills

  • Self-driven and proactive

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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