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Claims Generalist

Customer Service Rich Text

 Unemployment Insurance Generalist functions as the primary contact for the collection and/or investigation of unemployment information and/or other related data supporting the processing of unemployment claims.  This position acts as an advocate for client companies and is responsible for receiving, analyzing and responding to unemployment claim-related documents and/or inquiries within predetermined time limits. This role will support our Employers Edge clients.

This is a consultative role in which you partners with the client and provides counsel and/or direction to the client on best approach/practice in meeting unemployment processing needs and maximizing cost effectiveness.  The UIA ensures appropriate guidance is provided to the client in support of UI integrity or other mandatory requirements.
 

What you’ll do 

  • Establish partnerships and rapport with clients in support of their unemployment processing needs. Determine and appropriately process unemployment data per SIDES and/or CaseBuilder technologies and advise/counsel clients accordingly.  

  • Analyze individual case information by reviewing data accessed through internal systems/platforms, from the investigative telephone calls or document images, to determine a response.

  • Respond to a client or state agency with all pertinent details within the time frame allowed by the state or departmental procedures. 

  • Receive and prioritize claims, questionnaires, determinations and/or other unemployment related data via fax, email, CaseBuilder and telephone.

  • Abide by UI integrity requirements and stay updated with all relevant changes in order to advise clients properly.  

  • Verify and analyze client information stored on internal systems/platforms prior to calling the client to ensure that each call is focused and complete and customer satisfaction is achieved. 

  • Document details of client calls while on the phone, fax activity and email activity, entering into in-house systems as necessary/required. 

What experience you need 

  • Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience

  • 1 year customer service experience.

  • 1 year of Google or Microsoft Suite products



What could set you apart

  • Experience working with dated materials and adherence to deadlines in a fast-paced environment

  • Experience with unemployment documents or familiarity with the unemployment process


 

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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