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Training Manager

Customer Service Rich Text

Insights, An Equifax Company, is seeking an action oriented, innovative Training Manager for our Court Research Production team in a multi-channel contact center. This position is responsible for ensuring staff is delivering an exceptional customer experience while delivering positive results for our internal and external stakeholders.

Who is Insights, An Equifax Company?   

Insights is a division of Workforce Solutions, Equifax's largest, fastest-growing and most profitable business unit. Insights delivers breakthrough data and analytics to reduce people-based risk, mitigate fraud and meet compliance mandates. As the nation’s most comprehensive and trusted source of risk and criminal justice intelligence, we offer timely, reliable insights through vertical partners on AI-driven, SaaS-based cloud architecture. We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies.

What you'll do:

  • Manages overall training development, facilitation, leader onboarding and supports the entire training department.

  • Manages a team of specialized staff who are subject matter experts in the business.

  • Evaluates ways for overall technology use improvement, composing division specific curriculum, and then executing an effective training program to help us attract and retain the best talent.

  • Required to work with operations teams to identify opportunities for improvement and adjust materials/training to drive solutions.

  • Supports a culture of continuous process improvements through regular end to end process reviews.

  • Participates in cross functional discussions on improvement initiatives.

  • Develops training schedules based on the evaluation of the need for new staff.

  • Reviews monthly quality assessments of work product for all staff and provide individualized trainings to target areas of underperformance.

What experience you need:

  • Bachelor's Degree or equivalent experience.

  • 2 years experience devising training materials and training programs.

What could set you apart:

  • Proven track record on developing training programs utilizing adult learning styles.

  • Proven ability to design appropriate training programs and materials to support all staff technical training needs (e.g. e-learning modules, in classroom, process flows, checklists).

  • Proven ability to mentor and manage direct reports required; previous management experience.

  • Instructional Design Skills Required.

  • Must have the ability to evaluate business needs and make recommendations to improve the operation.

  • Data-Driven.

  • Ability to manage multiple projects concurrently while supporting ongoing business.

  • Preferred background in court research.

  • Ability to work cross departmentally to support multiple lines of business.

  • Proven track record of coordination with other teams to achieve company objectives.

  • Ability to navigate Workday training for compliance purposes and support annual training requirements.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.​

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