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Junior Client Project Coordinator

  • Leeds
  • Operations
  • Full time
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Do you have great communication skills both digital and on the phone? Do you have excellent time management and are able to deliver on time? Are you able to take clients on a positive journey and support them during a period of change? Are clients your key priority and always ensure an excellent level of care and service is delivered? If the answer is yes, we’d love to hear from you!

As our new Client Boarding Support Manager you will play a key part in the team’s success delivering on client projects, project planning, onboarding clients, coordinating and ensuring successful project delivery. The role will see you hold responsibility for communicating with clients on project status and to agree requirements where operational solutions are required. You will be responsible for managing up to 20 projects at a time throughout the delivery lifecycle.  This role would suit someone who has excellent client management skills with experience of providing solutions to technical and data queries.

The Perks of being an Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.  

What you’ll do

  • Manage and develop positive relationships with clients

  • Work across the business to coordinate, plan and resource for the successful delivery of all major client projects in line with agreed project plans

  • Develop strong credible working relationships with internal stakeholders, working proactively to provide solutions.

  • Maintain up to date knowledge of Equifax products & services together with the market and regulatory conditions in which the company operates

What experience you need

The best part of this role is, you don’t have to have experience in project management, but the below transferable skills:

  • Strong experience and evidence of managing multiple pieces of work ensuring they are delivered on time

  • Strong experience in building/managing client relationships 

  • Strong experience in negotiation and influencing 

  • Good experience working in dynamic changing environment delivering to deadlines

  • Strong experience collaborating and supporting your colleagues in a small team

  • Good experience diagnosing client issues/queries

  • Good technical skills for incident and problem resolution as well as managing a number of internal IT systems

What could set you apart

  • Project management qualification or project management experience

  • Good experience within a client service and or product delivery role

  • Good Knowledge of the use of API

  • Good Knowledge of credit bureau services

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


 

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