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Data Investigation Analyst

Customer Service Rich Text

The Data Investigation Analyst position will process Employment Data Reports and investigate data disputes. The DIA will work with and advise the client on data dispute issues and resolutions. Additionally, the DIA must research data to confirm if data quality issues are present that may need to be escalated. This position requires one to be analytical and work with a sense of urgency, as meeting timelines is a required function of this role. The DIA must have the ability to prioritize functions based on business needs and manage several tasks simultaneously.

What you’ll do: 

  • Analyze client data seeking the source of inaccuracies and load data into test and a production environment.

  • Review historical data in a production environment.

  • Perform regression testing after hours as needed. Flexible in availability and willing to adjust based upon business needs

  • Transcribe IVR request to process Employment Data Reports.

  • Monitor email accounts in order to ensure manual Employment Data Report request are handled within departmental service levels


  • BA or BS preferred

  • 3-5 years of relevant work experience

What could set you apart

  • Creative problem-solving and strong analytical skills

  • Effectively address the customer needs and one who is customer focused.

  • Strong organizational skills and the ability to understand new technologies quickly.

  • Comprehends and gains competency with multiple Workforce Solutions applications and services.


We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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