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Business Contact Centre Representative

Customer Service Rich Text

Who is Equifax?

 

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee within the Customer Service team?

Our people are important to us and we are devoted to ensuring that lives outside of work are supported and a successful work-life balance is achieved. We offer additional leave days as we recognize the importance of taking time out, whether that is to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program.

Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.

What you will do:

The Business Contact Centre Representative is responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of customer service when providing training support and advice to the customer.

You will be joining a friendly and supportive team where you are encouraged to bring your authentic self to work. Your willingness to learn will invite genuine opportunities for growth and development. Full training will be provided.

What are we looking for?

  • Some previous experience in customer service call centre

  • Excellent telephone manner

  • Strong communication skills, both written and oral

  • Demonstrated ability to display tact, diplomacy and confidentiality

  • Computer literate, able to use different tools, systems and applications 

  • Experience with administrative processing ideally within a complex corporate environment

  • Time management skills, working well to deadlines with minimal supervision

  • An eye for detail, excellent listening and problem-solving skills

  • A team player who has a positive attitude towards change and being flexible

  • Works well under pressure and possesses initiative to take on challenges

Extra points for any of the following:

  • Previous experience in the credit industry

  • Experience working within SLA’s/KPI’s

  • Google Suite experience

Success attributes of an Equifax employee; does this describe you?

  • Accountable

  • Brave

  • Curious

  • Collaborative

  • Individualist

  • Trustworthy

  • Dedicated

At Equifax, there is no such thing as the 'perfect candidate'

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us. 

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it. 

However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day! 

El trabajo en Equifax

Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias

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