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Systems Integration Analyst

Customer Service Rich Text

Provides highly visible technical expertise through the performance of system integration, as well as diagnosing, troubleshooting, servicing, and repairing of systems. This role requires critical thinking, independent decision making, setting schedule and prioritizing workload to meet the needs of the customer as well as the company.   This role is responsible for integrating data from multiple sources to produce required data elements, instructs customers in the operation and maintenance of the system, tests the implementation of a project or change for accuracy and adherence to customer expectations and written design specifications. This individual will serve as the technical expert for both internal and external customers.  This role is responsible for analyzing issues to provide a resolution for complex solutions for the customer.  


What You'll Do:

  • Perform implementation, configuration and testing; meets all milestones and deliverables in a timely manner; Ensure customer expectations are met and exceeded.

  • Lead the data requirement meeting with the client / vendor and document the requirements.

  • Configure and test the inbound data files including data analysis, element mapping, and rules.

  • Coordinate directly with clients to understand set up requirements and facilitate system configuration, data conversions and maintenance requests without customer impact.

  • Debug system configuration issues including root cause analysis.

  • Collaborate with Product Management and Engineering to deliver solutions that meet customer requirements, including development testing

  • Determine the solution needed to meet the customer needs


What Experience You'll Need:

  • Bachelor’s degree in computer science, computer information systems or a related field or equivalent experience.

  • 1-3 years of ETL experience collecting, processing and analyzing data feeds including error analysis and resolution involving internal and/or external customers

  • 1-3 years of experience querying databases and conducting data analysis, and utilizing knowledgebase database structures and systems

What Could Set You Apart:

  • Knowledge and/or experience with JavaScript, Perl or another commonly known programming language

  • Understand and possess the ability to apply project life-cycle methodology

  • Strong analytical background requiring detailed data analysis

  • Experience with reviewing and evaluating metrics to assure quality level

  • Ability to make independent decisions that could potentially impact a wide range of customers or operational processes

  • Ability to communicate complex technical issues to non-technical customers and internal stakeholders

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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